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No. You book without registering, and once the order is placed you receive a booking code. That code is the key to your order — it opens the order page through Find My Booking, shows what is due, and lets you upload proof of transfer. Keep it safe and do not share it carelessly: anyone holding the code can open that order page.

When the order is placed at checkout. Room rates differ by date and the allocation can be taken by someone else, so prices and availability are checked again right before the order is created. After that the price does not change.

When you build your own, you choose each component yourself — hotel, flight, visa, transport — and see the price of each part separately. There is no single bundled figure whose contents you cannot inspect.

Partly. Hotel rooms and muttawifs are priced per night or per day, so their dates must be set before booking. The other components can follow later.

For components that may be paid in instalments, the first payment is at least 30 per cent. Some components must be paid in full upfront and cannot be instalmented — flight tickets among them, because they are issued immediately. Your order page shows a minimum that already accounts for both, so there is nothing for you to work out.

By bank transfer. After choosing how much to pay, you receive the account number, the amount and a payment code. Those instructions are valid for 24 hours; after that you simply create new ones.

A payment is recognised once our staff have matched it against our bank statement — not when you press a button or upload proof. Proof of transfer speeds up matching, but what decides it is the money actually arriving. Recognising money earlier would mean sending a pilgrim abroad on a payment that may not exist.

Proof of transfer is kept apart from public files and can only be opened by the staff handling your order. The file has no guessable address and is never kept in your browser cache.

From the moment your documents are complete and verified — not from when the payment arrives. Sending documents earlier moves the deadline earlier too. This is the most common cause of delay, and the most avoidable.

A passport, a passport photo, the family card and the national ID card are almost always needed. The full list is shown on the visa page and can change with the rules of the Saudi authorities. Make sure the name in the passport matches your other documents — a difference in names is among the slowest delays to resolve.

Passport numbers, national ID numbers and family cards are kept in closed storage that only authorised staff can open. The order page you open with a booking code deliberately shows neither the passport number nor the NIK, because a booking code is not a password and can be read by someone else from a phone screen or a chat history.

Yes. The price shown is the final price per pilgrim in Indonesian Rupiah. The seat is locked when the order is placed, and tickets must be paid in full upfront because they are issued as soon as the payment arrives.

It means our team once compared the hotel's licence number against the NUSUK system on a particular date. Our system is not connected directly to NUSUK, and a licence status can change afterwards. The Check Hotel Licence page shows the number and the date it was checked, so you can confirm it yourself.

Yes. The room rate shown includes tax and service charge, and there is nothing further to pay at check-in.

No. A muttawif guides the rites and accompanies ziarah visits, but the vehicle is booked separately from the Transport catalogue. A muttawif is priced per day and per muttawif — for the whole group, not per pilgrim.

Open your order through Find My Booking and choose "Request a refund" — the request goes straight into our team's queue. The terms differ per component and depend heavily on the rules of the airline and hotel concerned, so we do not state one uniform rule here. The sooner you tell us, the more likely the change can still be made.

It depends on the component. Flight tickets and visas are tied to a person and generally cannot be transferred; hotel rooms are more flexible. Tell us as early as possible so we can check with the parties involved before the ticket is issued.